Privacy Policy

Last updated: 22/05/2026

Nimbus Connect respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, request a courier quote, contact us, or apply to work with us as a driver partner.

1. Who we are

Nimbus Connect provides courier, delivery, and transport-related services.

Business name: Nimbus Connect
Email: info@nimbusconnect.uk
Phone: +447708012552
Address: Business address available upon request.

For the purposes of UK data protection law, Nimbus Connect is the data controller for the personal information we collect through this website.

2. What information we collect

We may collect the following information when you use our website or contact us:

Customer enquiry information

  • Name

  • Company name

  • Email address

  • Phone number

  • Collection and delivery details

  • Collection and delivery postcodes

  • Item description

  • Delivery timing requirements

  • Any other information you provide in your enquiry

Driver application information

  • Name

  • Business name

  • Email address

  • Phone number

  • Location and postcode

  • Vehicle type and vehicle details

  • Availability information

  • Courier experience

  • Insurance information

  • Self-employment status

  • Any other information submitted through the driver application form

Website usage information

We may collect basic technical information through cookies or analytics tools, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • General website usage data

3. How we use your information

We use your personal information to:

  • Respond to quote requests and enquiries

  • Provide courier and transport pricing

  • Arrange or discuss delivery services

  • Contact you about your delivery request

  • Review driver partner applications

  • Keep suitable driver details on file for future subcontract opportunities

  • Improve our website and services

  • Keep business records

  • Meet legal, tax, insurance, or regulatory obligations

We do not sell your personal information.

4. Our lawful basis for using your information

Under UK GDPR, we must have a lawful basis for using your personal information. The lawful bases we may rely on include:

Contract — when we need your information to provide a quote, discuss a booking, or deliver a service.

Legitimate interests — when we need to respond to enquiries, manage business operations, keep records, or review driver applications.

Legal obligation — when we need to keep certain information for legal, accounting, tax, insurance, or regulatory reasons.

Consent — where you have given clear permission, such as for optional marketing communications, if used.

The ICO says privacy notices should explain what data is collected, how it is used, the lawful basis, people’s rights, and how people can complain.

5. Who we share your information with

We may share your information only when necessary, including with:

  • Courier drivers or subcontracted transport providers, where needed to arrange a delivery

  • Website, hosting, email, or form service providers

  • Payment, accounting, or invoicing providers

  • Insurance providers or legal advisers, if required

  • Authorities or regulators, where legally required

We only share information that is necessary for the relevant purpose.

6. Driver partner applications

If you apply to work with Nimbus Connect as a driver partner, we may keep your details on file and contact you if suitable subcontract opportunities become available.

Submitting a driver application does not guarantee work and does not create an employment relationship.

7. How long we keep your information

We only keep personal information for as long as necessary.

Typical retention periods may include:

  • Quote enquiries: up to 12 months

  • Customer and booking records: up to 6 years where needed for accounting, tax, legal, or insurance reasons

  • Driver partner applications: up to 24 months unless you ask us to delete your details sooner

  • Website analytics data: according to the settings of the analytics provider

You can ask us to delete your personal information, but we may need to keep some records where required by law.

8. Cookies and analytics

Our website may use cookies or similar technologies to make the website work properly, improve user experience, and understand website traffic.

Squarespace may also use cookies as part of its website platform.

You can control cookies through your browser settings. If you use a cookie banner on the site, link it to your Cookie Policy or cookie settings.

9. Your rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent, where consent is the lawful basis

  • Request a copy of your information in a portable format

To exercise your rights, contact us at:

[your email]

10. How to complain

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. The ICO also provides a free privacy notice generator for small businesses, which is useful for checking this page.

11. Updates to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.