Terms & Conditions
Last updated: 22/05/2026
These Terms & Conditions explain the basis on which Nimbus Connect provides courier, delivery, and transport-related services.
By requesting a quote, submitting a form, booking a delivery, or using our website, you agree to these Terms & Conditions.
1. About Nimbus Connect
Nimbus Connect provides courier and transport-related services for businesses and individuals.
We may arrange deliveries using independent courier drivers, subcontractors, or transport partners where required.
Business name: Nimbus Connect
Email: info@nimbusconnect.uk
Phone: +447708012552
2. Quotes
All courier and transport jobs are quoted individually.
Prices may depend on:
Collection and delivery locations
Distance
Vehicle type
Item size and weight
Urgency
Collection and delivery times
Waiting time
Loading or unloading requirements
Special handling requirements
Driver availability
A quote is not confirmed until accepted by Nimbus Connect.
3. Bookings
Submitting a quote request or enquiry form does not confirm a booking.
A booking is only confirmed when:
We have reviewed the delivery details
Availability has been confirmed
The price has been agreed
The job has been accepted by Nimbus Connect
We reserve the right to refuse or cancel a job where we cannot safely, legally, or reasonably complete the delivery.
4. Customer responsibilities
You are responsible for providing accurate and complete delivery information, including:
Collection address and contact details
Delivery address and contact details
Item description
Item size and weight
Delivery deadline
Access information
Loading or unloading requirements
Any fragile, valuable, restricted, or special handling details
Nimbus Connect is not responsible for delays, failed collections, failed deliveries, or additional costs caused by incorrect or incomplete information.
5. Goods we may not carry
We may refuse to carry goods that are illegal, unsafe, dangerous, prohibited, restricted, or unsuitable for courier transport.
This may include, but is not limited to:
Illegal items
Hazardous materials
Explosives
Firearms or weapons
Controlled substances
Perishable goods without prior agreement
Live animals
Cash or high-value items without prior agreement
Fragile items not properly packaged
You must tell us in advance if an item is fragile, valuable, sensitive, heavy, oversized, or requires special handling.
6. Packaging
You are responsible for ensuring goods are properly packaged and suitable for transport.
Nimbus Connect is not responsible for damage caused by poor packaging, unsuitable packaging, or failure to disclose fragile or special handling requirements.
7. Collection and delivery times
We aim to meet agreed collection and delivery times wherever possible.
However, times may be affected by traffic, weather, road closures, vehicle issues, access problems, delays at collection or delivery points, or other circumstances outside our control.
Unless expressly agreed in writing, delivery times are estimates and are not guaranteed.
8. Waiting time and additional charges
Additional charges may apply for:
Waiting time at collection or delivery
Incorrect addresses
Failed collections or deliveries
Extra mileage
Additional stops
Parking charges
Congestion charges, tolls, ferry charges, or clean air zone charges
Loading or unloading delays
Changes to the job after confirmation
Any additional charges will be confirmed where reasonably possible.
9. Cancellations
If you cancel a confirmed booking, cancellation charges may apply depending on the timing of cancellation and whether a driver has already been assigned or dispatched.
Nimbus Connect may cancel a booking if the delivery cannot be completed safely, legally, or reasonably.
10. Subcontractors and driver partners
Nimbus Connect may use self-employed drivers, subcontractors, or third-party courier partners to complete deliveries.
We take reasonable steps to work with reliable drivers and transport partners, but subcontracted drivers remain independent operators.
11. Liability
Nimbus Connect will take reasonable care when arranging and handling delivery services.
However, we are not liable for:
Loss or damage caused by poor packaging
Incorrect or incomplete customer information
Delays outside our reasonable control
Failed access at collection or delivery
Items not disclosed as fragile, valuable, restricted, or requiring special handling
Indirect loss, loss of profit, loss of business, or consequential loss
Our liability may be limited to the amount paid for the delivery service unless otherwise required by law.
12. Insurance
Drivers or transport partners may hold goods in transit insurance where applicable.
If your goods are valuable, fragile, sensitive, or require specific insurance coverage, you must tell us before booking.
You may be advised to arrange your own insurance for high-value or sensitive items.
13. Payment
Payment terms will be agreed before the job is confirmed.
Payment may be required before collection, on booking, or according to agreed business account terms.
Late payments may result in delayed service, cancelled bookings, or further recovery action.
14. Driver applications
Drivers who submit details through the “Drive With Us” page are applying to be considered for subcontract opportunities.
Submitting an application does not guarantee work and does not create an employment relationship with Nimbus Connect.
Nimbus Connect may contact suitable drivers when relevant subcontract opportunities become available.
15. Website use
You must not misuse this website, attempt to interfere with its operation, submit false information, or use the website for unlawful purposes.
We may update or remove website content at any time.
16. Privacy
Your personal information is handled according to our Privacy Policy.
Please read our Privacy Policy for more information about how we collect, use, store, and protect personal data.
17. Changes to these Terms
We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “Last updated” date.
18. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless otherwise required by law.
19. Contact us
If you have any questions about these Terms & Conditions, contact us at:
info@nimbusconnect.uk